Release
Note: For the
latest Customer Support information in your country or territory, click
here, and
select Contact.
You should read through the manual and the readme
file on the CD before contacting Activision Customer Support. Additionally, if
you have internet access, search our troubleshooting database at:
http://www.activision.com/support.
Please ensure that your computer system meets the
minimum system requirements that are listed on the bottom of the box. Our
Customer Support representatives will not be able to help customers whose
computers do not meet the requirements. So that we can better help you, please
have the following information ready:
1.
Complete product title
(include version number)
2.
Exact error message
reported (if any) and a brief description of the
problem
3.
Your computer’s
processor type and speed (e.g. Pentium 200 MHz)
4.
Amount of
RAM
5.
Make and model of your
video and sound cards (e.g. Diamond Viper V770, Creative Sound Blaster Live
Platinum)
6.
Make and model of your
CD-ROM or DVD-ROM drive (e.g. Samsung SC-140)
7.
Operating
system
NOTE: Please do not contact Customer Support for
hints/codes/cheats; only technical issues.
NOTE: Internet/e-mail support is handled in English
only.
Internet:
http://www.activision.com/support
Our support
section of the web has the most up-to-date information available including
patches that can be downloaded free-of-charge. We update the support pages daily
so please check here first for solutions. By going to the Find Answers section
and selecting the platform/game you are inquiring about you can view the top
solutions for the game to date. If you don’t find your question/solution there
try using inputting a keyword into the search.
World
Wide Customer Support:
|
|
ACTIVISION AUSTRALIA and PACIFIC
RIM
Century Plaza
41 Rawson Street
Epping, NSW 2121
Australia
Phone: 1
902 263 555
Calls charged @ $1.98 + GST per
minute
NOTE: Multiplayer components of Activision games are
handled via online only
Services with Activision Forums, E-mail and File
Library Support (available in English only):
World Wide Web: http://www.activision.com
E-mail: support@activision.com.au
NOTE: E-mail is for
technical issues only, no hints or codes will be given.
Please note that online support is available in English
only.
SERVICE CONSOMMATEURS
ACTIVISION
Pour tout savoir sur les produits
ACTIVISION, pour connaître les astuces et les solutions qui vous permettront de
progresser dans nos jeux, pour télécharger des démos** ou pour participer à nos
concours et gagner nos dernières nouveautés...
Contactez le service consommateurs
ACTIVISION 24 h / 24 et 7 jours sur 7.
Par minitel : 3615
ACTIVISION*
Par téléphone : 08 92
68 17 71*
Sur notre site web :
http://www.activision.com/support, si vous avez un accès à
Internet.
Un testeur-joueur pourra aussi répondre
à toutes vos questions et vous guider
dans vos quêtes et aventures (réponse
personnalisée sous 24 h, jours ouvrés).
*
Tarif en vigueur au 01/04/00, pour la France métropolitaine : 0,34
euros/min © 2002 CPP.
** Uniquement sur notre site Web.
Hotline Technique
0825 15 00 24* ou par e-mail
: activisionsav@loisir.net
* Quelque soit l'origine de
l'appel : 0,15 euros/min TTC © 2002 TTC RCS B 395 093 172
Horaires : du
lundi au vendredi de 16 heures à 19 heures.
Pour le service clientèle dans les pays francophones,
veuillez contacter votre revendeur local ou Activision par les services en
ligne.
Kundendienst
Bevor Sie sich
mit dem Kundendienst in Verbindung setzen, sollten Sie die technische Hilfedatei
zu Rate ziehen. Diese enthält Anworten auf häufig gestellte Fragen und bietet
Ihnen möglicherweise eine schnelle und einfache Lösung Ihres Problems. Wenn Sie
auch nach dem Lesen der Hilfedatei noch technische Probleme haben, können Sie
sich jederzeit an einen unserer unten aufgeführten Online-Dienste
wenden.
Aufgrund der Komplexität von Netzwerkspielen bitten
wir Sie, die folgenden Informationen bereitzuhalten, wenn Sie sich an den
technischen Kundendienst wenden:
Sollten Sie
Schwierigkeiten mit dem Mehrspieler-Modus oder beim Online-Spiel haben, halten
Sie bitte auch folgende Informationen bereit:
Wenn Sie ein
Modem verwenden:
Wenn Sie ein externes Modem verwenden:
Wenn Sie in einem LAN spielen:
Es stehen Ihnen werktags von
14.00 bis 18.00 Uhr und am Wochenende von 16.00 bis 18.00 Uhr (außer an
gesetzlichen Feiertagen) folgende deutsche Hotline-Nummern zur
Verfügung:
Hintline:
01 90/51 00 55 (Tipps &
Tricks zum Spielablauf – 0,62 Euro pro Minute*)
Technische Hotline:
0 18 05/22 51 55
(ausschließlich bei technischen Problemen – 0,12 Euro pro
Minute*)
E-Mail:
support@activision.de
Deutsche Website: http://www.activision.de/
*Der Tarif hängt von Ihrem
Netzbetreiber ab – hier Telekom AG.
Online-Dienste US
Internet: support@activision.com oder
http://www.activision.com/ (nur in
englischer Sprache)
SERVIZIO
CLIENTI
Prima di contattare il nostro servizio clienti vi
preghiamo di cercare la soluzione al vostro problema nel file di aiuto presente
sul CD del gioco; usandolo si possono superare la maggior parte dei problemi che
si verificano più frequentemente. Se anche dopo averlo consultato continuate a
non essere in grado di sistemare la situazione mettetevi pure in comunicazione
con uno qualsiasi dei servizi elencati qui di
seguito.
Per consentirci di aiutarvi con più efficacia cercate
di chiamarci da vicino al vostro computer,
e di avere sotto mano le seguenti
informazioni:
1.
Il titolo completo del
prodotto.
2.
Il messaggio d’errore
che compare (se c’è) e una breve descrizione del
problema.
3.
Il tipo di sistema
operativo che state utilizzando (per esempio Windows 95 o
DOS)
4.
Il tipo di processore
montato sul vostro computer e la sua velocità (per esempio Intel
Pentium®90).
5.
La marca e il modello
della scheda video e della scheda sonora (per esempio Diamond Stealth 64 video,
Sound Blaster 16 audio).
6.
State usando un
joystick? Di che tipo e modello? A quale porta gioco è collegato (es., scheda
audio, porta gioco dedicata)?
7.
Di quanto spazio libero
su hard disk disponete?
8.
Di quanta RAM dispone
il vostro computer?
Se riscontrate dei problemi con le sezioni
multiplayer o on-line del prodotto, vi preghiamo di fornirci le seguenti
informazioni quando chiamate.
Se state
usando un modem:
1.
Che tipi di modem state
usando (per entrambi i giocatori coinvolti – marca, modello, velocità, interno o
esterno)?
2.
Avete più di un
modem?
3.
In quali porte sono
configurati?
4.
L’Hyperterminal (o
qualunque altro programma per terminale) funziona con il vostro modem? Questo è
un modo molto facile di verificare che il vostro modem sia configurato
correttamente.
5.
A quale velocità state
effettuando la connessione?
6.
Vi siete assicurati che
compressione dati, rilevazione d’errore e controllo di flusso siano
disattivati? Fate riferimento al
manuale del vostro modem per ottenere maggiori
informazioni.
Se state
usando un modem esterno:
1.
Che tipo di scheda
seriale state usando?
2.
Avete un cavo seriale a
sette fili?
Se siete
su rete LAN:
1.
Riuscite a vedere gli
altri computer in rete?
2.
Qual è la vostra
configurazione di rete?
3.
Qual è la marca della
vostra scheda di rete ?
4.
Che software di
gestione di rete state usando? Che versione è?
Internet:
http://www.activision.com/support
E-mail:
support@activision.co.uk
ASSISTENZA
TECNICA CLIENTI IN EUROPA
Per ottenere assistenza
tecnica si può contattare Activision in Gran Bretagna al numero +44 870 2412148
negli orari 08.00 - 19.00 (ora locale) da lunedì a venerdì, il sabato dalle
08.00 alle 17.00. Sono esclusi i giorni festivi.
Per assistenza clienti si può contattare Activision
in Gran Bretagna al numero +44 (0) 8705 143 525 negli orari 13.00 – 17.00 (ora locale),
da lunedì a venerdì, esclusi i giorni festivi.
Servizio di Assistenza
Tecnica Leader Distribuzione SpA
Tel: +39 800 821177 da
lunedì a venerdì dalle 10.00 alle 20.00
Fax: +39 0332
870890
E-Mail: collegarsi al sito
http://www.leaderspa.it/ e lasciare un
messaggio
Internet: http://www.leaderspa.it/
Per il
supporto tecnico e il servizio clienti nei paesi non menzionati fate riferimento
al distributore locale dei prodotti Activision o ai nostri servizi on-line
(tenete presente che questi servizi sono esclusivamente in lingua
inglese).
Phone: 052-773-1615
email: support@activision.co.jp
SEGO ENTERTAINMENT
Phone:
080-214-4545
Contact a customer service
representative:
Between the hours of 9:00 AM and 6:00 PM (Korean time) -
Monday through Friday
Between the hours of 9:00 AM and 12:00 PM (Korean time)
- Saturday
Mail:
Sego Entertainment, Customer
Service
Hanshin Electronic Town A dong 3F, 82 Hankangro 3ka, Yongsangu, Seoul
Korea
FAX:
02) 3273-2409, 24 hours a
day
Email:
help@sego.co.kr
ISP:
Hitel SEGOGAME
Nownure SEGOGAME
Unitel
SEGOGAME
Chollian SEGOGAME
MEXICO
Funny Life, S.A. de
C.V.
Lago Chalco 130
Col. Anahuac
México, 11320, D.F.
En D.F. y Area
Metropolitana:
5396-8731
Lada sin
costo:
01-800-712-5459
BRAZIL
ELECTRONIC ARTS LTDA
BRAZIL
TELEFONE: (011) 5506-0232 - Solicitar suporte técnico
FAX: (011)
5505-1173 - Enviar A/C suporte técnico
INTERNET: suporte@ea.com
How to contact us:
Electronic
Arts Ltda
Tel ( 011 ) 5506-0232
Fax : (011) 5505-1173 - to customer
support
Internet : suporte@ea.com
ARGENTINA
Tele
Opcion
Av. Roque Saenz Peña 811 Piso 4 "E" - Buenos Aires - Argentina
Hot
Line (54) 11 - 4326-7752
soporte@teleopcion.com
You should read through the manual and the readme
file on the CD before contacting Activision Customer Support. Additionally, if
you have internet access, search our troubleshooting database at:
http://www.activision.com/support.
Please ensure that your computer system meets the
minimum system requirements that are listed on the bottom of the box. Our
Customer Support representatives will not be able to help customers whose
computers do not meet the requirements. So that we can better help you, please
have the following information ready:
1.
Complete product title
(include version number)
2.
Exact error message
reported (if any) and a brief description of the
problem
3.
Your computer’s
processor type and speed (e.g. Pentium 200 MHz)
4.
Amount of
RAM
5.
Make and model of your
video and sound cards (e.g. Diamond Viper V770, Creative Sound Blaster Live
Platinum)
6.
Make and model of your
CD-ROM or DVD-ROM drive (e.g. Samsung SC-140)
7.
Operating
system
NOTE: Please do not contact Customer Support for
hints/codes/cheats; only technical issues.
NOTE: Internet/e-mail support is handled in English
only.
Internet:
http://www.activision.com/support
Our support section of the web has the most
up-to-date information available including patches that can be downloaded
free-of-charge. We update the support pages daily so please check here first for
solutions. By going to the Find Answers section and selecting the platform/game
you are inquiring about you can view the top solutions for the game to date. If
you don’t find your question/solution there try using inputting a keyword into
the search.
E-Mail:
The best way for you to help us aid you is through
the use of the Ask a Question Support
Form. Simply click on the Ask a Question link from our Support section of
our website. You can also e-mail us directly at the above e-mail address. Please
ensure that you include all of the bulleted information asked above for the
computer you are running the program from when e-mailing to the above address. A
response may take anywhere from 24-72 hours depending on the volume of messages
we receive and the nature of your problem. During the first few weeks of a game
release and during holiday seasons the response time may take a little
longer.
NOTE: The multiplayer components of Activision games
are handled only through internet/e-mail.
Phone:
(310) 255-2050
You can call our 24-hour voice-mail system for
answers to our most frequently asked questions at the above number. Contact a
Customer Support Representative at the same number between the hours of 9:00 am
and 5:00 pm (Pacific Time), Monday through Friday, except holidays. When calling
please make sure you are in front of your computer with the power on and have
all the necessary information as listed above at
hand.
Please do not send any game returns directly to
Activision. It is our policy that game returns must be dealt
with by the retailer or online site where you purchased the
product.
Antes de ponerte en
contacto con nosotros no olvides consultar el archivo de ayuda técnica, donde
encontrarás respuestas a las preguntas más frecuentes. Si aun así continúas
teniendo problemas de tipo técnico intenta conseguir la siguiente
información:
1.
Título del
producto
2.
Mensaje de error exacto
(si lo hay) y una breve descripción del problema.
3.
Sistema operativo que
estás utilizando (Windows 95, MS-DOS, etc.)
4.
Tipo y velocidad del
procesador de tu ordenador (Pentium 90, Pentium 133,
etc.)
5.
Fabricante y modelo de
las tarjetas de vídeo y sonido de tu ordenador.
6.
Memoria RAM y memoria
convencional libre.
Internet:
http://www.activision.com/support
E-mail:
support@activision.co.uk
Asistencia
al Cliente de Activision en el Reino Unido: +44 (0) 8705 143
525
Asistencia Técnica de
Activision para el resto de Europa: + 44 870
2412148
Horario de atención:
Lunes a Viernes de 08:00 a 19:00 horas, Sabado de 08:00 a
17:00
Sólo se ofrece asistencia
en línea en inglés.
Sus llamadas pueden ser
grabadas.
Si experimentas algún
problema técnico con este juego, no dudes en ponerte en contacto con nosotros
en:
PROEIN,
S.L.
Av. De Burgos, 16 D
1º
28036
MADRID
Atención al cliente
91 384 69 70
Fax
91 766 64
74
Nuestro horario es de
Lunes a Viernes de 10:00 a 14:00 horas
y de 16:00 a 18:00 horas.
También puedes contactar
con nosotros a través de correo electrónico en: soporte@proein.com
Y no dejes de visitar
nuestro sitio web: http://www.proein.com/
Para ponerse en contacto con la Asistencia técnica y
Servicio al cliente en las áreas que no se muestran en la lista, llama a tu
distribuidor local o ponte en contacto con el servicio en línea de Activision.
(Sólo se ofrece asistencia en línea en inglés.)
For Technical Support:
In Australia, please call 1 902 263 555. Calls are
charged at $1.98 + GST per minute.
In the U.K., please call + 44 (0) 870 2412148, between 8:00 a.m.
- 7:00 p.m. (UK time).
For Technical Support and Customer Service in areas
not listed, please contact your local distributor or Activision
online.
(Please note that online support is available in
English only.)
Customer
Support
Before contacting customer support, please consult
the technical help file. It contains the answers to some of our most frequently
asked questions and may quickly and easily
provide a solution to your difficulty. If after
reviewing the technical help file you are still experiencing problems, please
feel free to contact us through any of the online
services listed.
In order to assist us when dealing with your
difficulty, please have the following information ready when you call or attach
it to your email to support@activision.co.uk.
1.
Complete product
title.
2.
Exact error message
reported (if any) and a brief description of the
problem.
3.
A copy of your DirectX
Diagnostics report. To access this go to Start –> Run and
type
dxdiag
c:\dxdiag.txt and press ENTER. The report will be found in your My Computer C:
drive.
If you are experiencing difficulty with the
multiplayer or online portion of the product, please assist us by having the
following additional information ready when you
call.
If you are
using a modem:
1.
What kind of modem is
on each end (brand, model, speed, internal or
external)?
2.
Do you have more than
one modem?
3.
On which port is each
configured?
4.
Does Hyperterminal (or
any other terminal program) work with your modem? This is an easy way to test
whether or not your modem is configured correctly.
5.
At what speed are you
connecting?
6.
Have you made sure data
compression, error detection, and flow control is turned OFF? Refer to your modem’s manual to do
this.
If using
an external modem:
1.
What kind of serial
card is being used?
2.
Do you have a
seven-wire serial cable?
If you are
on a LAN:
1.
Can you see other
computers on the network?
2.
What is your network
configuration?
3.
What brand of network
card do you have?
4.
What network software
are you running? What version number?
Online
Services with Activision Forums, E-Mail and File Library
Support
For support via the web please visit
http://www.activision.com/support or e-mail support@activision.co.uk
CUSTOMER
AND TECHNICAL SUPPORT IN EUROPE
For Customer Support you can contact Activision in
the UK on +44 (0) 8705 143 525 between the hours of 8.00am and 7.00pm (UK time)
Monday to Friday with the exception of holidays.
For Technical Support, please contact: + 44 (0) 870
2412148 between the hours of 8:00am and 7:00pm (UK time) Monday to Friday and
Saturdays 8:00am to 5:00pm with the exceptions of
holidays.
Your calls
may be monitored
For
Technical Support and Customer Service in areas not listed, please contact your
local distributor or Activision via online. (Please note the online support is
available in English only).
ACERTWP CORPORATION
B1, 18, SHIN-YI ROAD, SECTION
5,
TAIPEI, 106 TAIWAN
CUSTOMER SERVICE DEPARTMENT
TEL: +886 2
87803636-501
TEL: 080-083636 (LOCAL TOLL-FREE)
FAX: +886 2
87805656
Como contatar-nos:
ELECTRONIC ARTS
LTDA
TELEFONE: (011) 5506-0232 - Solicitar suporte técnico
FAX: (011)
5505-1173 - Enviar A/C suporte técnico
INTERNET: suporte@ea.com
How to contact us:
Electronic Arts Ltda
Tel
( 011 ) 5506-0232
Fax : (011) 5505-1173 - to customer support
Internet :
suporte@ea.com
Release
Note: For the latest Customer Support
information in your country or territory, click
here, and
select Contact.
v7.1